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The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.
If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible.
Just email us on customerservice@chalet.net.au. We want you to be 100% happy with your Kitchenware Direct purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.
Once a return has been approved and the item has been received back into our warehouse, a refund will be processed within 24-48 hours.
There are no administrative or restocking fees associated with an approved return to Chalet